Skip to main content

Terms of Service

Please read our terms and conditions carefully

LOGINEXA TERMS AND CONDITIONS

1. INTRODUCTION

These Terms and Conditions ("Terms") govern the use of the Loginexa platform ("Platform"), including all services provided via web and mobile applications. By accessing or using Loginexa, you agree to be legally bound by these Terms.

Loginexa operates as a technology platform connecting customers with independent drivers and delivery partners.

2. DEFINITIONS

  • "Loginexa": The platform and its operators
  • "Customer": Individual or business requesting delivery services
  • "Driver": Independent contractor providing delivery services
  • "Partner": Business entity fulfilling logistics services
  • "Services": Any logistics, transport, or delivery service arranged via the Platform

3. PLATFORM ROLE

Loginexa is not a logistics carrier. Loginexa acts solely as an intermediary technology provider facilitating connections between Customers and Drivers/Partners.

Loginexa does not guarantee:

  • Delivery times
  • Condition of goods
  • Availability of drivers

4. USER ACCOUNTS

Users must:

  • Provide accurate information
  • Maintain account security
  • Be legally capable of entering contracts

Loginexa reserves the right to suspend or terminate accounts at its discretion.

5. BOOKINGS AND SERVICE AGREEMENT

All bookings made via Loginexa constitute a direct agreement between the Customer and the Driver/Partner.

Loginexa is not a party to the delivery contract.

6. PRICING AND PAYMENTS

  • Prices are dynamically calculated based on distance, time, and demand
  • Customers must provide valid payment details
  • Loginexa may pre-authorise or charge payment methods prior to service

Failure to pay may result in:

  • Account suspension
  • Additional fees
  • Legal or debt recovery action

7. FAILED DELIVERY FEES

A failed delivery fee will be charged where:

  • The recipient is not present
  • Access is not provided
  • Incorrect information is supplied

Drivers will wait a reasonable period (as defined in the app). After this, the delivery will be marked as failed.

Customers authorise Loginexa to charge the applicable fee automatically.

8. DRIVER OBLIGATIONS

Drivers must:

  • Hold valid licences and insurance
  • Comply with all applicable laws
  • Maintain professional conduct
  • Provide proof of delivery

9. PROHIBITED ITEMS

Customers must not request transportation of:

  • Illegal goods
  • Hazardous materials (unless pre-approved)
  • Items exceeding declared specifications

Loginexa reserves the right to cancel such jobs.

10. LIABILITY

Loginexa shall not be liable for:

  • Loss or damage to goods
  • Delays
  • Indirect or consequential losses

Liability, where applicable, is limited to the amount paid for the service.

11. INSURANCE

Drivers are responsible for maintaining appropriate insurance.

Loginexa does not provide goods-in-transit insurance unless explicitly stated.

12. CANCELLATIONS AND REFUNDS

  • Customers may cancel subject to cancellation fees
  • Refunds are issued at Loginexa's discretion

13. DISPUTE RESOLUTION

Disputes must be submitted within 7 days of service completion.

Loginexa may:

  • Investigate using platform data
  • Make a final binding decision

14. DATA AND PRIVACY

Loginexa processes data in accordance with applicable data protection laws.

Users consent to data collection for service delivery and platform improvement.

15. INTELLECTUAL PROPERTY

All platform content, branding, and software remain the property of Loginexa.

16. TERMINATION

Loginexa may terminate access without notice where users breach these Terms.

17. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

18. AMENDMENTS

Loginexa reserves the right to update these Terms at any time. Continued use constitutes acceptance.

19. CONTACT

For queries, contact: support@loginexa.co.uk