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Privacy Notice (UK GDPR)

How we collect, use and protect your personal data

1. Who we are

This privacy notice explains how Loginexa ("we", "us") collects and uses personal data.

Data controller: Loginexa Global Ltd (company number 17158372).
Contact: privacy@loginexa.co.uk

2. What data we collect

We may collect and process:

  • Identity & contact data: name, email, phone number, job title, company.
  • Account data: login credentials (hashed), user ID, preferences.
  • Service data: bookings/shipments/orders, collection & delivery details, proof-of-delivery references.
  • Communications: emails/messages sent to support/sales.
  • Technical data: device identifiers, IP address, browser, logs, timestamps.
  • Location data (if applicable): approximate location from IP, delivery site locations.

We do not intentionally collect special category data (e.g., health) and ask you not to provide it.

3. Where we get data from

  • From you directly (forms, signup, contracts, support).
  • From your organisation (if you are a user of a business customer).
  • From logistics partners/subcontractors where needed to provide the service.
  • From cookies/analytics tools (see Cookies section).

4. How we use your data (purposes & lawful bases)

We use personal data only when permitted under UK GDPR. Typical purposes include:

  • Provide the service / fulfil contracts (Article 6(1)(b))
    • Create and manage accounts
    • Provide shipment/booking management and status updates
  • Operate and improve the platform (Article 6(1)(f) legitimate interests)
    • Monitoring, debugging, service improvement
    • Security and fraud prevention
  • Comply with legal obligations (Article 6(1)(c))
    • Tax, accounting, regulatory and law-enforcement requests
  • Sales & marketing (Article 6(1)(f) and/or consent Article 6(1)(a))
    • B2B marketing communications where permitted
    • Opt-out available at any time

5. Who we share data with

We may share data with:

  • Service providers (processors) such as hosting, email delivery, CRM, analytics, customer support tools.
  • Logistics partners/carriers to execute transport services.
  • Professional advisers (lawyers, accountants) where necessary.
  • Authorities where required by law.

We require processors to protect your data and only use it on our instructions.

6. International transfers

Some suppliers may process data outside the UK. Where we transfer data internationally, we use appropriate safeguards such as:

  • UK International Data Transfer Agreement (IDTA) or Addendum to EU SCCs
  • Adequacy regulations where applicable

7. How long we keep data

We keep personal data only as long as necessary for the purposes above. Typical retention:

  • Account data: for the life of the account + 6 months
  • Transaction/booking records: 2 years
  • Support communications: 2 years
  • Security logs: 6 months

8. Your rights

You may have rights including: access, correction, deletion, restriction, portability, objection, and withdrawal of consent.

To exercise rights, contact privacy@loginexa.co.uk.

9. Complaints

You can complain to the UK ICO: https://ico.org.uk/

10. Security

We use appropriate technical and organisational measures to protect personal data (see Information Security Policy summary on request).

11. Cookies

We use cookies and similar technologies. Categories include strictly necessary, analytics, and marketing cookies. A cookie banner/consent mechanism is provided where required.

12. Changes to this notice

We may update this notice from time to time. We will post the latest version on our website.

Last updated: 24 April 2026